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FAQ

What's the delivery time?

For the products that we have in stock, we ship within 7 days of order received and confirmed. For products that we need to customise (eg. Pantone colour matching lanyards), please allow minimum 14 days before shipping.

How do we ship the goods?

For majority of the orders, we ship via express couriers, such as UPS, FedEx, DHL and TNT. With large volume orders, we can ship via seafreight or airfreight in order to save costs for our partners.

What is the main difference between our services and that of our competitors?

Dealing directly with the factories, we cut out the middle layers. In addition, we provide our partners with a low MOQ requirement.

What is the payment terms?

We request the 100% payment before the order is shipped. For large volume orders, we would request a 30% downpayment when the order is confirmed.

Which format of the artwork graphics and colour scheme that we use for logo printing?

We require that the artwork graphics be in Adobe Illustrator (.AI) or Photoshop (.EPS) vector format. In addition, we need all the colours in the logo to be specified as PMS (Pantone Matching System), as it is the universal standard for screen pritning colour matching.

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